Hotel Information from A - Z

A brief guide to our hotel ...

Arrival and departure

On your arrival day you can enter your booked rooms from 2:00 p.m. Please call us if you arrive later than 6:00 p.m. Please let us also know if you arrive early. On our departure day we ask you to check out by 10 a.m. at the latest.

Banks/cash machine

Raiffeisenkasse Pfunds (at the post office – approx. 100m from ur hotel, uphill) – cash machine at the Volksbank Pfunds – (approx. 100m from our hotel, uphill)


Bathrobes can be borrowed at the reception (deposit of €20 per bathrobe, €20 of which are refunded upon return).

Cancellation conditions for individual travellers

If you cancel your fix booked room, cancellation charges incur. The amount depends on the time of your cancellation:

  • up to 60 days of your booked stay: free
  • up to 60 to 30 days before your booked arrival: 40% of the booked package
  • up to 30 to 7 days before your booked stay: 70% of your booked stay
  • shorter or fail to show up: 90% of your booked package

If you leave early, we must charge the total amount of your booked services, even if not consumed.


We are happy to assist you at the reception.


General practitioner in Nauders: 
Dr. Benjamin Huber - Tel. (0) 20102
Surgery hours: MO - FR 8:30 a.m. to 11:30 a.m. and
Tuesday and Thursday from 4:30 p.m. to 6:00 p.m.
Emergency service:
Red Cross – 144
Emergency medical service: 141
Common European emergency number: 112
Zams hospital (near Landeck) Tel: +43 5442 6000 
Pharmacy at the surgery of the general practitioner – open only during surgery hours! (see above)


Well-trained and clean dogs are welcome. Please understand that dogs are not allowed in the restaurant area and in the indoor pool. We charge €8 per day (without food) for your four-legged friends.

Emergency numbers - Austria

122 Fire brigade
133 Police
144 Ambulance
112  European emergency number
140 Mountain rescue service
141 Medical emergency services


We are happy to assist you. Let us know if you are celebrating a special occasion. We will do our best to provide the setting for a successful party.

Horse-drawn carriage rides

Haus Köhle – Pfunds: Tel: +43 5474 5353 You can book your horse-drawn carriage ride at the reception.

Hotel bar

Our hotel bar is open daily to 1:00 a.m. We offer selected drinks, coffee, tea and cakes.

Indoor pool

Open from 7:00 a.m. to 7:30 p.m. – please enter only with slippers or bathroom slippers. Entering with outdoor shoes is not allowed in the entire spa area. We ask for your understanding. Use of the area at your own risk – parents are liable for their children – attention: the floor is wet and slippery!! Children should not be on balconies. No liability for your wardrobe and valuables. There is an underwater massage facility in the indoor pool, which can be used at a charge – coin slot for €1 coins.


Extensive, helpful information is available at our reception (doctor, bus, train and flight connections, events, excursions, post service, flowers, organisation of festivities… or if you need additional blankets, pillows, coat hangers etc.).


On your arrival day, we will show you the table reserved for you. Breakfast from 7:30 a.m. to 10:00 a.m.
Dinner: from 6:30 p.m. to 8:30 p.m.
Please select your dinner option on the previous evening. Bill for drinks: You can pay your drinks daily in cash to our service personnel or alternatively have the amount charged to your room.

 On popular demand the dining room is now a NON-SMOKING AREA. You can of course smoke in our hall with open fireplace. Thanks for your understanding.

Night entrance

The hotel front door is closed at midnight. Should you arrive later, please use your room keys for the main entrance – please lock door again!


Our hotel is a non-smoking hotel. In the front of our hotel (left hand site) you can find a "smoking-tent". All our rooms are non-smoking.  You can of course smoke on the balconies. Many thanks for your understanding.


At the back of the hotel are parking spaces for our guests. There is free choice of parking space, but we kindly ask you to park your car in a fashion to save space.

Underground garage: Motorcyclists can park for free in the summer! You can also rent a parking space in our garage for the duration of your stay at a charge of €8 per parking space and day. The underground parking spaces will be labelled with your name and duration of your stay – therefore you must announce the number of your parking space at the reception.

Payment of bills

We want to make your stay as convenient as possible. You can pay your hotel bill at the reception on the evening before your departure to 9:00 p.m. You can pay with your cash card (pin code), with your Master or Visa Card (signature) or in cash.

Post office

Branch in the district of “Dorf” at the Spar market opposite the parish church, open from Monday to Friday from 8:00 a.m. to 12:00 p.m.


Our reception is open from 8:00 a.m. to 9:00 p.m. Extension: 790.


There is a safe in every room, which you can programme with an individual code.


Open from 4:00 p.m. to 7:00 p.m. In the summer, we open the sauna only on request – simply ask at the reception. We are happy to activate the sauna if used, but in this age we do not want to waste energy. Sauna towels are in the sauna area! No entrance for children under 12 years of age!

Ski and boot storage room

The storage rooms for your skis, boots, toboggans etc. are in the basement (lift or stairs). Please carry your skis and boots through the underground garage there (not through the hotel lobby). If you go skiing, you can bring your skis outdoors directly through the garage and wait for the ski bus (same way back when you return).

Ski bus

The public ski bus to Samnaun stops right at our doorstep – departure times and times for getting back are posted on the information board in the reception area. The ski bus to Nauders stops approx. 100m from our front door (to the right, opposite the bakery) and the ski bus to Samnaun 50m from our door (left, opposite the ski ticket office). Ski busses can only be used for free if the lift passes are bought in Pfunds!

Ski pass vending office

Sales outlet: opposite our hotel on the other side of the road (open from 8:00 a.m. to 11:30 a.m. and from 4:30 p.m. to 6:30 p.m.). Exact information on prices or offers such as the Snow Card Gold is also available at our reception.

Ski rental

Ski and boot rental at Sport Monz (200m to the right, past the bakery). The Sport Monz ski school also offers ski courses and guided tours with professionally trained athletes.


Chips can be bought at the reception (charge €8); duration: approx. 20 minutes


Internal calls: pick up handset – dial room number
Long-distance calls: pick up handset – dial 0 – dial number
Country codes: Germany 0049/…
Switzerland 0041/…
Italy 0039/…
France 0033/…
Netherlands 0031/…
Belgium 0032/…
Directory enquiries: 11811 or 11812
Reception 790 (8:00 a.m. to 9:00 p.m.)

Tourist Board

Directly opposite our hotel
Opening times: Mon – Fri 8:00 a.m. – 12:00 p.m. 
and 2:00 p.m. – 6:00 p.m. Sat 8:00 a.m. – 12:00 p.m. and 4:00 p.m. – 6:00 p.m.


There is cable TV in every room: The following programmes are available: ORF 1 – ORF 2 – ZDF – SAT1 – RTL – PRO7 – DSF – N24 – RAI1 – ARD – CNN – EUROSPORT – ATV – MTV – TV POLONIA – SUPER-RTL

Wakeup call

We can wake you up with a phone call – please tell the reception personnel by 9:00 p.m. on the day before.

WiFi & Internet station

There is a surf station in the reception area. Free WiFi in the entire hotel.

give us a call!